This post first got published on my other blog, The Life & Times of The Renzie Man, which is hosted on Wordpress.

First of all, I'd like to fill you in on what has happened with my Globelines landline and internet connection.  As you all know, I've written up a post not too long ago on how long it took for Globe to restore my connections at home.  So here are some updates:    

• My landline and broadband internet connection had been restored seventeen (17) days after complaining.   
  
• Apparently some switch just outside my apartment door had been tampered with.  Can't tell for sure if some neighbor was toying around with it, or some previous tech team from Globe left it that way.   
  
• My connections have been running smoothly since then.   
  
• Lastly, Globe had adjusted my bill for this month; they didn't charge me for the days without internet or landline connection.

So, with all that has happened, some much-deserved thank-you's are in order.  My gratitude to all the good folks who have helped me out with my issue with Globelines:    

• My girlfriend Cristina, who has actually made it a habit of calling up Globe from her home and office, for keeping the pressure on even as she accompanied me to the service centers, and yes, for allowing me to mooch off some internet time from her place for a couple of days.   
  
• Janette, who has not only provided some very useful information on consumer protection guidelines, but has also helped forward my issues to the head of customer services.   
  
• Another friend of mine, Zandra, who had also pulled some strings to get my complaints heard by the right people.   
  
• Everyone who has read my story (on this blog and on other blogs), shared their own experiences and shared it with others.

Cheers, everyone.

Press This

When you’re a company that spends millions of pesos on advertising money, positioning yourself as a warm and caring internet service provider, I say you’d better have a customer service culture that’s truly reflective of what you promote, as well as a team that can back up your claims.

As a paying customer, I fork out a regular monthly amount to get a service I should be getting with no worries and no fuss.

Unfortunately, it seems that even satisfactory customer service is too much to ask for these days.  So let me share to you my story on how terribly disappointed I am with Globe, and how my Globelines internet sucks right now.

Read the rest of my story here, on The Life and Times of The Renzie Man.  Tell me what you think, or even better, share your Globe horror stories for the world to read.

Cheers, everyone!

Understandably, expectations run rather high when anyone plans a vacation. Not only do you work your ass off to get that much-deserved vacation leave (and not leave work hanging) of even just a few days, you also save up for it. And needless to say, it doesn’t come cheap at all- more so if you plan a rather ambitious overseas trip with hotel stays and all that.

I can’t help but notice that this year isn’t a good year for Cebu Pacific. From the online stories alone just these past few weeks, I’d say there’s a lot going on that leaves a lot of customers not just unhappy- but irate enough to write about it and tell other people how bad their experiences were.

Read the rest of the story here.